HSBC’s Swieqi Premier Centre delivers superior service

HSBC’s Premier Centre in Swieqi, the first of its kind in Malta, is among the highest performing in the Bank’s branch network, particularly at attracting new business from customers who require ‘tailor-made’ services for their financial needs.

3 June 2011, 12:00am

2 min read

The Swieqi Centre, which opened in October 2010, is HSBC’s flagship branch and part of the bank’s €8 million investment to update its branch network. The Premier Centre in Swieqi is testament to HSBC Malta’s commitment to provide best-in-class customer service in line with HSBC’s other flagship branches around the world.

HSBC’s exclusive Premier Centre is designed to service the needs of Premier customers who are looking for personalised banking. Day-to-day transactions have been channelled through automated facilities to make room for more customised services, like investments and financial planning meetings.

“Since the launch late last year, the Swieqi Premier Centre has registered a significant increase in new Premier customers looking for a comprehensive package of benefits and services offered only by HSBC,” said HSBC’s Manager in Swieqi George Debono.

“The Swieqi Premier Centre is designed to provide a relaxed and professional environment where customers can discuss their financial futures with their relationship manager, even during extended opening hours.”

“The dedicated training for our experienced staff is also paying off in terms of much better customer satisfaction. It comes as no surprise that we are now conducting many more financial planning meetings. Customers who are aiming to increase their wealth and secure their future for themselves and families view a financial planning meeting as time well invested.”

The Swieqi Premier Centre also offers an HSBC Personal International Team to assist with international banking needs. Through the international team, customers can open accounts in any country where HSBC is present and they can connect with HSBC globally through our dedicated Premier international help line.

The Swieqi Premier Centre offers ample parking facilities and offers continuous service from Monday to Friday from 8.30 am to 7.00 pm and Saturday from 8.30 am to 12.30 pm.