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Malta Airport ranks Best Airport in Europe in ASQ Passenger Survey
Malta Airport has been ranked as the top airport in Europe across all categories for 2011 in the annual ACI Airport Service Quality (ASQ) passenger survey for the second consecutive year, as announced by the Airports Council International.
The survey is conducted via 350,000 interviews with passengers while at the gate of over 200 airports in more than 50 countries and is based on customer satisfaction on a range of services available throughout the airport
The survey is conducted via 350,000 interviews with passengers while at the gate of over 200 airports in more than 50 countries. Customer feedback is measured on a range of service delivery parameters that track the customer experience from the moment of arrival at the airport to the departure gate.
Commenting about this achievement, Malta Airport CEO Markus Klaushofer said that this consecutive first placing confirmed that Malta Airport's continuous efforts and investment to increase and sustain its service quality levels have once again been recognised by the passengers themselves.
"This prestigious placing in the world's leading Airport Passenger Survey is a sign that our airport is on the quality map that counts. When your end users give you this type of certificate, it gives you confidence and energy to know that all the hard work is reaping results and that we're on the right track," added Klaushofer.
He concluded by stating that these achievements were due to the commitment of all Malta Airport employees as well as to the hard work of all other stakeholders and clients present at the airport. "We should all feel proud of this consecutive ranking as Best Airport in Europe. But we also have to continue to strive harder and not get complacent, keeping in mind the service quality levels we offer and the overall strategic role it performs in the Maltese Islands' tourism industry."
