GO awards mobile customers with free SMSes following service outage

"As a sign of goodwill", GO will be awarding its mobile customers 100 free SMSes following the 6 September mobile network service outage.

GO will be awarding its mobile customers 100 free SMSes following the 6 September mobile network service outage "as a sign of goodwill".

GO's mobile network was affected last week by a disruption that was promptly cleared and service restored by early afternoon of the same day. In the wake of the service disruption, GO expressed its sincere apologies to customers for the inconvenience caused.

Speaking about the company's gesture, Markus Golder, Chief Commercial Officer at GO, said: "We want to take this opportunity to make it up to those effected by the outage for the inconvenience and frustration they experienced over the disruption period. This further emphasises GO's ongoing commitment towards its customers.

"We truly appreciate our customers' support throughout the company's difficult period last week."

For GO Pay As You GO customers, the free offer will be valid to GO mobile numbers only and can be used over the weekend between 29 and 30 September 2012. GO Pay Monthly customers on Unlimited tariff plans will, through this gesture, enjoy 100 SMSes to any local network for free, while the free SMSes to subscribers on any other Pay Monthly tariff plan will be valid towards GO mobile numbers only. All Pay Monthly customers will be able to benefit from their free SMSes throughout the whole month of October 2012.

 

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