Malta Communications Authority to introduce itemised billing

The Malta Communications Authority (MCA) today published a decision on the provision of itemised bills in the fixed and mobile telephony sectors. 

In addition to the regular standard bill, which is received by post-paid subscribers on a periodic basis, subscribers may also request access to an itemised bill in order to monitor and control their usage more effectively. 

Subscribers may choose between two types of itemised bills; the first is the basic itemised bill, which normally provides a summary of the different types of calls made (international calls, calls to same network, etc) and the total costs incurred for each category of calls.

The second is a detailed itemised bill, which provides information on each transaction made by the subscriber, such as each voice call, SMS, MMS and data used by the subscriber. 

MCA's decision specifies the content that both types of itemised bills must contain, as well as the formats in which these bills can be accessed by subscribers should they require such information.  

By means of this decision, all mobile and fixed telephony post-paid subscribers can request a basic itemised bill, in either hard copy or electronic format, or a detailed itemised bill, in electronic format, free-of-charge. 

Furthermore, subscribers of 65 years or more can request a detailed itemised bill in hard copy format, at no cost. Disabled end-users are entitled to a detailed itemised bill, at no cost, should the service provider be unable to provide such information in the subscribers' preferred medium.

The full decision, which will come into force on the 1st of April 2014, can be accessed through the following http://www.mca.org.mt/decisions/decision-itemised-billing.