PBL Ltd awarded ISO 9001:2008 certification

PBL Ltd has announced it has been awarded the ISO 9001:2008 Management System certificate through STEP the ISO specialists for providing a top quality and outstanding customer service to its clients. By being awarded the ISO certification, PBL Ltd is committing itself in providing the highest customer service to its clients including professionals and students in the Health and Beauty industry as well as the end consumers.

Companies that achieve this management system certification ISO 9001:2008 have demonstrated effective implementation of documentation and records management, the company’s commitment to their customers, establishment of clear policy, good planning and implementation, good resource management, efficient process control, measurement and analysis.

John Muscat, managing director of the PBL ltd group of companies, explained that “Customer service is the key to any business and by obtaining the ISO Management Certificate PBL ltd has cemented itself as one of the leaders in the health and beauty industry in Malta. We are extremely proud of being awarded this certification as this demonstrates our great commitment our companies have towards customer care and customer service”.  

PBL Ltd is the holding company of the group formed by Professional Health & Beauty Services Ltd, Biocare Company Ltd, Liberty Business Culture Ltd and Wellbeing Services ltd. The first three firms form part of the import and distribution division whilst Wellbeing Services Ltd services the retail sector of the group.

The import and distribution companies are all leaders in their respective field of operation. The group has been expanding its operations for over 24 years and established a very solid distribution channel in pharmacies, hair and beauty salons nail salons, spas and also have a solid reputation in the health care industry namely Podiatry and Physiotherapy.