GlobalCapital launches new online customer experience

GlobalCapital has launched a series of new online tools designed to help customers better understand the complexities of insurance and financial services products and how such products can protect their families from unforeseen events.

The wide array of informative and educational tools forms part of a new online customer experience platform that enhances the Group’s online presence at www.globalcapital.com.mt.

The Group’s website now provides information on Life Insurance, Bupa’s health insurance products and a section on investments through funds and other financial products.

Real time online calculators help prospective insurance customers to get an idea of how much money their families would need to cover dependents and existing commitments in case of death. In addition, the website also provides an online selection tool to choose the right insurance product, to calculate monthly budgets, to obtain online quotations and to contact a Tied Insurance Intermediary for more information. Bupa members have a reserved area to assist and simplify the claims management process.

Other tools to simplify the wide range of financial services products help users to understand the smart approach towards investments, foreign exchange and portfolio management services, stockbroking and sale or purchase of funds.

Commenting on this new online experience, Group CEO Reuben Zammit said, “At GlobalCapital we are continuously working to re-engineer our services around the customers’ needs. The new online customer experience platform is a further step in this direction, to facilitate interaction between our current and prospective customers and the various service lines within the Group”.

Marketing Manager Lara Degiorgio said, “In today’s world, a robust online customer touch point is worth its weight in gold. Our outreach programme to bridge the distance between our customers and our services is now better equipped to succeed. Feedback from customers and people who have visited the new online platform has been great and we hope to roll-out additional online services in the near future.”

For more information about Life and Health Insurance products or Investments, call GlobalCapital on 21342342 or visit the new website www.globalcapital.com.mt.