GO internet customers free to change telephone provider

Melita has registered a steady increase in telephony porting following changes in regulations implemented by the Malta Communications Authority aimed at removing a long-standing barrier which prohibited GO internet customers in Malta from changing their telephony provider.

Until a few weeks ago, GO ADSL internet customers were denied the possibility of changing their fixed telephony number to another telephony service provider. "Customers were unable to do so in view of their subscription to the company's internet service, which is provided via a telephone line," Kevin Borg, head of customer experience and sales at Melita, said.

"This is a relief for many families. Since this new regulation came into force, Melita has experienced a surge in porting from ADSL customers who are happy to move their number to other telephony providers offering cheaper prices. In the last weeks, the average number of customers moving their telephone number to Melita has more than tripled on the average of previous weeks."

Following repeated interventions by MCA, GO now has to allow customers to move their telephony number freely allowing them to opt for cheaper telephone solutions such as those offered by Melita, Borg said.