Communications Authority launches consultation process on itemised billing

The Malta Communications Authority 'MCA', has published a consultation to seek the views of interested stakeholders on a number of proposed measures in relation to the provision of 'itemised bills' to mobile and fixed telephony subscribers.

The MCA considers itemised bills to be a tool that allows subscribers to verify and control charges incurred and to adequately monitor their usage and expenditure. The increase in the use of mobile telephony services, as well as the introduction of new services such as mobile data, has resulted in significantly more complex itemised bills.

In the past months the Authority has therefore been closely monitoring the provision of itemised bills in the telecoms sector. While the Authority considers that detailed itemised bills could be required by subscribers in some instances, the Authority is of the opinion that the provision of a more basic level of itemised bill could better assist subscribers to monitor their usage and expenditure on a regular basis.

By means of this document, the Authority is consulting on: the minimum level of information to be included in the 'basic level itemised bill'; the information that is to be included in the 'detailed itemised bill'; and the provision and format of the 'basic level itemised bill' and 'detailed itemised bill'.

Responses to this consultation must be received by 5.00pm on Friday, 05th July 2013.  Log on to www.mca.org.mt to access the consultative document.