Malta is top EU performer in e-government

Malta ranked first in both ‘availability’ and ‘usability’ to take top spot in the user-centricity indicator, where Malta keeps the gap between what is available online and how it is experienced, relatively small.

On transparency, Malta led by a substantial average 96% on the transparency of public organisations, service delivery and personal data, followed by Estonia which achieved an average of 75%.

Malta again leads in the third indicator for cross-border mobility for both citizens and businesses, which measures the ‘availability’ and ‘usability’ of selected high-impact cross-border services.  For Malta, the difference between offering national services and cross-border services remains minimal.

Read the e-Government Benchmark Report 2014 here

In the fourth indicator of key enablers, which assesses the availability of key enablers such as eID, eDocuments and authentic sources, Malta also came out on top.

“The benefits of e-government go beyond cost-savings and increased efficiency, but also include the promoting of social inclusion, encouraging citizen participation and the expanding of our digital economy leading to the improvement in the quality of our people’s lives and the flourishing of our businesses,” parliamentary secretary for competitiveness and economic growth José Herrera said.

“The results confirm this government’s commitment towards the attainment of Digital Malta: National Digital Strategy 2014-2020 when Malta will prosper as a digitally-enabled nation in all sectors of society.”

Malta Information Technology Agency (MITA) executive chairman Tony Sultana welcomed the results. “In line with the Digital Malta Strategy, MITA will also pursue initiatives aimed at enhancing the online public service delivery as well as the closing of the e-government divide. This will be achieved through various measures such as the simplification of current services and the offering of future services on multiple platforms and devices.”