European Commission launches campaign to inform passengers about their rights

Although the Commission has in recent years introduced legislation to ensure air and rail passengers benefit from the same standards of treatment throughout the European Union, not all passengers are yet aware of what they are entitled to. To remedy this, posters reminding people of their rights will be displayed in airports and train stations in all Member States starting today in time for the beginning of the holiday season. Travellers will also be able to consult free leaflets and a specially designed website in all of the European Union's official languages.

As part of the Your Passenger Rights At Hand campaign a website has been launched on http://ec.europa.eu/passenger-rights. Here people are able to find out what their rights are for each of the transport modes. Leaflets and posters outlining basic rights will also be available at anything from train stations to airports. All of this is available in all of the EU's official languages so that it is possible to get informed in the own language.

Passenger rights stipulate what people are entitled to when things go wrong during their trip. For example when their journey gets delayed or cancelled, or when their luggage gets lost or damaged. They also guarantee equal treatment for people with a disability or reduced mobility.