Ryanair brands Air Malta ‘low service airline’

Ryanair has called on Air Malta, Air France, British Airways and SAS “to admit they are hiding their abysmal punctuality, lost baggage and cancellation statistics because they can not compete with Ryanair’s industry leading service with the least lost bags, the fewest cancelations and the best on-time record of any major European airline.”

Ryanair claims the airlines’ representative group, the AEA, admitted that it no longer publishes the statistics as they “caused us (AEA airlines) a great deal of grief” while ignoring the grief their members dreadful performance causes passengers.

Ryanair’s Stephen McNamara said the low-fares giant, which has a base in Malta, had delivered Europe’s guaranteed lowest fares, least lost bags, best on-time performance and fewest cancelations and we continue to highlight the abysmal customer service  performance of high fares airlines such as Air Malta, Air France, BA and SAS.”
McNamara said that by refusing to publish up-to-date information the AEA was allowing their “low service airline members” to ignore passengers.

“Ryanair will continue to use the AEA’s most up-to-date punctuality, lost bag and cancelation data to highlight the rotten performance of Air Malta, BA, Air France, SAS and other high fares airlines who lose up to 20 bags per 1,000 passengers and frequently delay and cancel flights.”