Illum survey reveals overall negative verdict on Arriva’s services

An Illum survey carried amongst 400 persons shows how the majority of commuters claim they are taking more time than before to arrive at their destination.

The survey confirms that the main problem with the new transport system is not the drivers or the buses but the routes, Illum reports.

At the same time, more regular users of the new service were more balanced in their replies: 25% believe the public transport service has improved, whilst 23% believe it improved in certain aspects but worsened in others.

Read more in Illum’s digital edition