Improve public transport now - Consumers' Association

The consumers' association commended the transport minister Joe Mizzi for holding a public consultation process on the public transport service and urged him to keep the lines of communication open.

The large number of complaints on the public transport operator Arriva's customer care service confirms the need for ongoing public consultation, the association said.

"The number of complaints and the their content confirm how serious the problem in the sector is," the consumers' association said.

Noting that since the introduction of Arriva, the bus tariffs increased drastically despite an increase in government subsidies, the association called on Transport Malta to urgently address the problems in punctuality and frequency of busses.

While thanking the transport ministry for its efforts, the association pointed out the customers' prolonged dissatisfaction, with the "inadequate and inefficient service."