Grievances Unit to investigate ‘injustices’ to civil servants in past seven years
New, civil service’s ‘grievances unit’ will act as ombudsman for public sector workers who claim they suffered an ‘injustice’ over the past seven years
The Office of the Prime Minister is to set up a 'Grievances Unit' that will accept requests or complaints from public officers and employees who claim they were the victim of an injustice inside the civil service.
The unit will acting as a sort of ombudsman's office, issuing recommendations on justified requests and complaints in a bid to address any shortcoming.
Every unit will be composed of a board from each ministry or group of ministries.
The unit will consider all applications presented by applicants who claim they experienced unjust treatment over the past seven years.
Every request has to be made in writing, specifying the precise allegation and with accompanying documentation. The requests will be presented to the ministry's grievances unit through the ministry's permanent secretary's office.
The requests will give the units authorisation to access any documentation concerning the applicant.
The unit will not consider any cases that are currently undergoing a court hearing, unless new information materialises and warranting a new evaluation.
Complaints that have already been dealt by the National Ombudsman can be examined by the grievances unit if the Ombudsman declares that his office's recommendations were not implemented.
The unit will conduct investigations and issue recommendations within two months of receiving the application, unless it requests an extension.
The grievances unit's recommendations in addressing an alleged injustice will be made in the light of public service rules, and then sent to a central unit for the investigation of injustices, to ensure a consistency in the application of each individual unit's recommendations. The recommendations will also be sent to each responsible ministry.
The unit will start receiving complaints from 11 February, up until 10 March 2014.