Bus driver suspended over bad behaviour

Malta Public Transport suspended another driver today after media reports brought to light a case of unsavoury behaviour from one of its subcontracted employees.

The Malta Independent reported yesterday that a woman was met with verbal abuse from the driver as she helped an elderly passenger on an X3 route bus.

In a press statement, Malta Public Transport announced that it had immediately initiated an internal investigation which has led to a driver employed by one of its sub-contractors being suspended.

The bus operator categorically admonishes any such behaviour which it said is “unacceptable under any circumstance”, more so towards its customers and is examining the incident thoroughly," the statement read.

"Malta Public Transport is currently in discussions with the sub-contractor representatives to implement stronger and more effective controls with sub-contracted services to mitigate the risk of such instances reoccurring."

A representative of Malta Public Transport has since contacted and spoken to the customer involved and apologised for such regrettable behaviour and for the delay in with which this complaint was addressed.

To report customer care issues, service users can call on 2122 2000 or send an email to [email protected].