Zendesk event to address importance of excellent customer service

Do first impressions last forever? Impressions relating to customer service certainly do. In a recent study by Dimensional Research it was found that 24% of respondents continued to seek out vendors two or more years after a good experience, while 39% continued to avoid vendors two or more years after a bad experience.

Customer service experiences can have a serious, long-lasting impact. In light of this, how can companies provide a great customer experience? What does great customer service look like?

This is one of the topics that will be addressed in an event hosted by Zendesk, in collaboration with their official local partner, iMovo.

Zendesk is a leading provider of proven, cloud-based help-desk and customer-service software. The company provides a unique approach to customer engagement, enabling organisations to listen, respond and delight their customers in a fast and easy manner and using multiple channels such as email, Facebook, Twitter, corporate web site chat, mobile  and voice based platforms.

The half-day event is open to Zendesk customers and all professionals looking to learn more about Zendesk and how they can provide excellent multi-channel customer service. It will take place on Thursday, 25th June 2015 at 14:00 at Le Meridien Hotel in St. Julian’s.

More information about the event as well as registration details are available at http://imovo.com.mt/events.