Air Malta ranks among best short-haul airlines flying out of UK

Air Malta ranks third place amongst the best short-haul airlines flying out of the UK.  This result has been confirmed in a passenger satisfaction survey conducted by the leading British Magazine – ‘Which? Holiday’ – a quarterly publication designed to provide practical travel advice and inspirational ideas.

In an online survey carried out in March, Which? members were asked to rate airlines they had recently travelled with, using a number of criteria, including cleanliness, cabin staff, baggage allowance and value-for-money. 

Air Malta obtained a total of 68% scoring highly in categories of baggage allowance, cabin staff and seating arrangements.  This score placed Air Malta third-favourite with passengers. The airline was followed by KLM (65%) and Lufthansa (64%).  Swiss Airlines received an overall satisfaction rate of 72%, while Aer Lingus placed second with 71%.

The findings were based on a poll of over 5,700 passengers.

“Our rigorous research shows that while the cost of flights is important to customers, its things like friendly cabin staff and reasonable luggage allowances that leave a lasting impression,” said Rochelle Turner, Head of Research ‘Which? Holiday’.  She also added that flying with a good-quality airline can make a difference to a holiday.

Commenting on the results of this survey Joe Cappello, Air Malta’s Chief Executive said, “Air Malta has moved seven places; from 10th to 3rd in just one year, leaving much bigger players behind! 

This result is evidence that we are truly a customer focused airline and passengers are appreciating our value focused strategy.  This achievement would not have been possible were it not for the commitment, dedication and hard work of our employees”

He added that this survey also confirms Air Malta’s pivotal role in bringing quality tourism to Malta, contributing positively to the growth and sustainability of the nation.