Malta airport ranks fifth best among 75 airports across Europe

The Maltese airport ranked fifth out of a total 75 European airports surveyed, the Airports Council International (ACI) said.

The airport got an overall passenger satisfaction score of 4.17 on a scale from one (poor) to five (excellent).

Of the top five European airports, only one other forms part of Malta International Airport’s category: airports which serve between two and five million passengers.

“Malta International Airport has performed consistently well in the ASQ survey, thanks to our constant investment in infrastructure and customer service. The competition may be getting tougher every year but we are more determined to excel,” said CEO Markus Klaushofer.

“Our airport gives visitors the first and last impression of Malta and we cherish this important role with a sense of pride and duty,” he added.

Malta International Airport has consistently performed well in the past years. Despite a large increase in participating airports, Malta’s overall score has remained in line with previous results.

This year saw 285 airports worldwide surveyed, an increase of 37 from last year, including 16 from Europe.

Airports Council International (ACI) is the only global trade representative of airports. A non-profit organisation, its prime purpose is to represent the interests of airports and promote professional excellence in airport management and operations.

Airport Service Quality (ASQ) has won industry recognition as a world class benchmarking programme and counts over 285 airports participating in the programme.

Based on the cumulative results of individual ASQ passenger satisfaction surveys, which are completed every month of the year, the programme has been scientifically designed to ensure statistical accuracy.